Frequently Asked Questions (FAQ)

Below are answers to some common questions.

If you have a question not listed below please email us at questions@tatazadiamonds.com.au and we will answer your question and possibly include it below.

FINDING DIAMONDS ON TATAZA DIAMONDS: How do I use the Interactive Diamond Search Instructions?

HEARTS AND ARROWS: What is Hearts and Arrows diamond?

PRICES: If I visit the site on different days, the price of a diamond (the same diamond) is different from one day to the next. Why?

SHIPPING: Does Tataza Diamonds ship diamonds to any location? Which countries does Tataza Diamonds ship diamonds to? 

PHYSICAL ADDRESS: I see Tataza diamond's postal address details are listed; how come no physical address details are listed?

QUALITY OF CUT: Why do I sometimes see a rating of ‘Excellent’ for ‘Quality of Cut’ (in the Interactive Diamond Search results) and then when I view at the diamond’s certificate, the certificate has no ‘cut grade’ at all?

WHEN WILL MY PURCHASE BE DISPATCHED? Is it dispatched as soon as I make my purchase?